RELATIONSHIPS

Connecting the head, heart and hands

Through my teaching and preparation for teaching over the last few weeks this concept of connecting people’s head, heart and […]

This week I was reviewing notes from events I attended last year and I was reminded of a video. It […]

I had the pleasure of hearing Horst Schulze speak yesterday. Horst was the president and COO for the The Ritz-Carlton […]

I heard this term recently and it resonated with me. At first glance if we looked at how we define […]

This past week I was traveling back home from a conference. It’s been almost six months since the passing of […]